This policy explains where we ship, how long delivery takes, and what to do if something goes wrong.

Where We Ship

We ship to all 50 U.S. states, including to PO Boxes. Orders to PO Boxes are shipped by USPS. We do not currently ship to U.S. territories, APO/FPO/DPO addresses, or international addresses.

Shipping Cost

Standard shipping is free on every order, with no minimum purchase. There are no handling fees or other shipping charges.

Processing Time

  • Orders are processed Monday – Friday, excluding U.S. federal holidays.
  • Orders placed before 2:00 PM Pacific Time on a business day begin processing that day. Orders placed after the cut-off, on weekends, or on holidays begin processing the next business day.
  • Processing takes 1–2 business days.

Delivery Time

Destination Transit time Total estimated delivery
Contiguous U.S. (48 states) 2–4 business days 3–6 business days
Alaska and Hawaii 4–8 business days 5–10 business days

Total delivery time is counted from when your order is placed. These are estimates. Carrier delays, severe weather, and peak holiday periods can occasionally add time.

Carriers

We ship with USPS, UPS, or FedEx, depending on your address and package.

Order Tracking

When your order ships, we will email you a tracking number and a link to track your package. Tracking may take up to 24 hours to show updates. You can also check your order status on our Order Tracking page.

Address Changes and Cancellations

To change your shipping address or cancel your order, email support@gettluxury.shop within 2 hours of placing it. After that, your order may already be processing, and we can’t guarantee changes. Please double-check your address at checkout. We are not responsible for orders delivered to an incorrect address entered at checkout.

Damaged Packages

If your order arrives damaged, email support@gettluxury.shop within 30 days of delivery with photos of the item and the packaging. We will send a replacement or give you a full refund, whichever you prefer, at no cost to you.

Lost or Delayed Packages

  • Tracking shows delivered, but you don’t have it: Check around your property and with neighbors, and wait 1 business day, since carriers sometimes mark packages delivered early. If it still hasn’t arrived, email us and we will open a claim with the carrier.
  • Package delayed: If your order hasn’t arrived within 5 business days after the latest estimated delivery date, email us.
  • If a package is confirmed lost, we will send a replacement or give you a full refund at no cost to you.

Contact Us

  • Store Name: Gett Luxury
  • Address: 97 Lincoln St, Caliente, NV 89008, USA
  • Email: support@gettluxury.shop
  • Support Hours: Monday – Friday, 9:00 AM – 9:00 PM (Pacific Time)