Orders

How do I place an order?
Choose your necklace, click “Add to cart,” and go to checkout. You’ll get an order confirmation email right after you place your order.

Can I change or cancel my order?
Yes, if you email support@gettluxury.shop within 2 hours of placing your order. After that, your order may already be processing. If it has shipped, you can return it under our Refund and Returns Policy.

I didn’t get an order confirmation email. What should I do?
Check your spam or junk folder first. If it isn’t there, email us with your name and the email address you used at checkout, and we’ll confirm your order.

Shipping

How much does shipping cost?
Shipping is free on every order, with no minimum purchase.

Where do you ship?
We ship to all 50 U.S. states, including PO Boxes. We don’t currently ship to U.S. territories, APO/FPO/DPO addresses, or internationally.

How long will my order take to arrive?
Orders are processed in 1–2 business days. Total delivery takes about 3–6 business days in the contiguous U.S., and 5–10 business days to Alaska and Hawaii.

How can I track my order?
When your order ships, we’ll email you a tracking number. You can also check your order on our Order Tracking page.

My tracking says delivered, but I don’t have my package.
Check around your door, mailbox, and with neighbors, and give it 1 business day, since carriers sometimes mark packages delivered early. If it still hasn’t arrived, email us and we’ll open a claim with the carrier. If the package is confirmed lost, we’ll send a replacement or give you a full refund.

Returns and Refunds

What is your return policy?
You can return an unworn item in its original packaging within 30 days of delivery. There are no restocking fees.

Who pays for return shipping?
If your item arrived damaged, defective, or incorrect, we pay and send you a free return label. If you changed your mind, you pay the return postage, and you still get the full item price back.

How do I start a return?
Email support@gettluxury.shop with your order number and the reason for the return. We’ll reply within 1 business day with instructions.

How long does a refund take?
You will receive your refund within 10 business days of the day we receive your return.

Can I exchange my necklace for a different one?
We don’t offer direct exchanges. Return your necklace for a refund and place a new order for the one you want.

My necklace arrived damaged. What do I do?
Email us photos of the item and packaging within 30 days of delivery. We’ll send a replacement or a full refund, whichever you prefer, at no cost to you.

Products

Are your necklaces real gold?
Our necklaces are 18K gold-plated brass, meaning a layer of 18K gold over a brass base. They are not solid gold.

Are the gemstones real?
Each product page lists the gemstone used. Natural stones vary slightly in color and pattern, so yours may look a little different from the photos.

How long is the chain?
Our chains adjust from 16 to 18 inches in 1-inch steps.

Which birthstone is for which month?
Each product name and description shows the birthstone and its month.

How do I care for my necklace?
To keep it looking its best:

  • Take it off before showering, swimming, or exercising.
  • Put on perfume, lotion, and hairspray before your necklace, not after.
  • Avoid contact with alcohol-based products.
  • Store it in a dry place, away from other jewelry, so it doesn’t scratch.
  • Wipe it gently with a soft, dry cloth after wearing.

Will my necklace tarnish?
Our necklaces have an anti-tarnish coating, but any gold-plated jewelry can wear over time, especially with exposure to water, sweat, and chemicals. Following the care tips above helps it last longer.

Payment

What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, JCB, Diners Club, Apple Pay, and Google Pay, all processed securely by Stripe.

Is my payment information safe?
Yes. Your card details are entered directly into Stripe’s secure payment form. We never see or store your full card number.

Are there any extra fees at checkout?
No. Shipping is free and we don’t add sales tax, handling fees, or service fees. The price on the product page is the price you pay.

Contact

How can I contact you?
Email support@gettluxury.shop. We reply Monday – Friday, 9:00 AM – 9:00 PM Pacific Time, usually within 1 business day.