You have 30 days from the date your order is delivered to request a return.

Eligibility

To be eligible for a return, the item must be:

  • Unworn, undamaged, and unaltered
  • In its original packaging, with all tags and inserts included

You will also need your order number.

Items That Cannot Be Returned

  • Items that have been worn, damaged, or altered after delivery
  • Return requests made more than 30 days after delivery

Fees

There are no restocking fees and no other return fees.

Return Shipping Costs

  • Damaged, defective, or incorrect items: We pay for return shipping. We will email you a free prepaid return label.
  • Change of mind: You pay for return shipping. Nothing is deducted from your refund, so you receive the full price of the item.

We recommend using a trackable shipping method for returns, because we can’t refund items that don’t reach us.

How to Start a Return

  1. Email us at support@gettluxury.shop with your order number and reason for return. If the item is damaged, defective, or incorrect, include clear photos.
  2. Wait for approval. We will reply within 1 business day with your return authorization and instructions.
  3. Ship the item in its original packaging to: Gett Luxury Returns
    97 Lincoln St
    Caliente, NV 89008, USA

Returns sent without approval may be delayed.

Refunds

You will receive your refund within 10 business days of the day we receive your return.

  • Refunds go back to your original payment method.
  • Your refund covers the full price of the item. Shipping was free, so there’s no shipping charge to refund.
  • We will email you when your refund has been issued.
  • If a returned item doesn’t meet our eligibility conditions, we will email you and ship it back to you at no charge.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, email us within 30 days of delivery with photos. We will send a replacement or give you a full refund, whichever you prefer, at no cost to you.

Exchanges

We don’t offer direct exchanges. To get a different necklace, return your item for a refund and place a new order.

Contact Us

  • Store Name: Gett Luxury
  • Address: 97 Lincoln St, Caliente, NV 89008, USA
  • Email: support@gettluxury.shop
  • Support Hours: Monday – Friday, 9:00 AM – 9:00 PM (Pacific Time)